Cms Service Level Agreement

9. Changes. Agility reserves the right to modify or modify, at any time and in its sole discretion, the terms or policies contained in this Agreement. If we do so, we will notify you at the email address you provide in your registration information, if applicable. If you do not agree with the changes, you may terminate your account with us without any further obligation. Unless otherwise stated, any changes or modifications will take effect immediately upon posting of the revisions and your continued use of our services after that period will be your agreement to such modifications or modifications. You should check this Agreement and all documents and policies contained therein from time to time in order to understand the terms that apply to your use of our Services. If you do not agree to a modified agreement, you must stop using our services. If you have any questions about the agreement, please contact us immediately. Agility may also offer new services and/or features in the future (including the release of new tools and resources). Such new features and/or services are subject to the terms of this Agreement, as amended from time to time. 10.

Warranties and Disclaimer of Warranties. Agility uses appropriate administrative, physical and technical security measures for the protection, confidentiality and integrity of the Services (including any content you provide to us) and your confidential information. Otherwise, the Services will be provided "as intended” and Agility and its suppliers and licensors disclance all other warranties, express or implied, of any kind, including, but not limited to, ensuring market accessibility, fitness for a particular purpose and non-infringement of the rights of third parties. Neither Agility, nor its suppliers, nor the licensors warrant that the Services are error-free or that they will have access to them at all times or without interruption. You understand that you download or receive content or services at your own discretion and risk. The purpose of this agreement is to reach a mutual agreement on the provision of IT services between the service provider(s) and the customer(s). The one-on-one support service is for those who need a personalized approach. The package offers a high level of support and adaptation support. Magnolia`s service level agreements are flexible. Start with basic coverage during normal working hours or scale up to full support 24 hours a day, 7 days a week. This Agreement shall remain valid until it is replaced by a revised Agreement, approved by mutual agreement of the Interested Parties.

The coverage settings specific to the services covered by this Agreement are as follows: Agility may include terms in your Agility License Agreement (ALT) that may supersede this agreement and always check the terms of your ALT. You can find more information and purchase support service packages under cms2cms.com/support-service-plans/ If a site needs resources that negatively impact other sites in the service, IS&T may require, at its discretion, that a customer move from the service to a more robust and supported environment that is more responsive to site requirements In-Scope service support is the result of maintaining a consistent level of service. The following sections contain relevant details about service availability, monitoring in-scope services and related components….

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